"With the Renters’ Rights Bill approaching Royal Assent, we expect further disruption as landlords look to act before key changes take effect. This could include attempts to reclaim properties before the Section 21 ban, or the need to carry out major works to meet energy efficiency or safety requirements"
- Colin Stokes - Adiuvo
With the Renters’ Rights Bill nearing Royal Assent, new data from Adiuvo, a leading UK provider of 24/7 property management support, shows a sharp rise in reactive maintenance call-outs across the country, highlighting increasing pressures on landlords and managing agents ahead of major reforms.
The analysis, covering almost 60,000 annual property management call-outs, finds that East London accounts for the largest share at 6.9% of the national total, followed closely by South West London at 6.6%. Other major urban centres include Manchester (5.2%), Birmingham (4.8%) and South East London (4.7%), reflecting the concentration and complexity of private rented housing in these areas.
Some of the fastest-growing hotspots for maintenance activity are outside the capital. Among postcodes with at least 100 call-outs in 2024, Truro recorded the largest increase, up 77.5% from 2023. Worcester followed with a 64.1% rise, Bath with 51.1%, Cardiff with 50%, Swindon with 49.8%, and Gloucester with 49.6%. These figures point to a decentralisation of pressures across the private rental sector as tenancy turnover rises and older housing stock requires more attention.
Incoming regulation is likely to accelerate these challenges. The Renters’ Rights Bill, which abolishes Section 21 ‘no fault’ evictions, may prompt landlords to act before the legislation takes effect. At the same time, many will face requirements to improve the condition and energy efficiency of older properties. This combination of pre-emptive landlord activity, property upgrades and evolving compliance obligations could significantly increase workloads for managing agents and their support teams, particularly in regions already experiencing rapid call-out growth.
“While London remains the volume leader, our data shows that pressure on property management teams is now rising fastest outside the capital – in places like Worcester, Bath and Cardiff – driven by higher tenancy turnover, ageing housing stock and rental market growth,” said Colin Stokes, founder and md of Adiuvo. “That pressure is only set to intensify. With the Renters’ Rights Bill approaching Royal Assent, we expect further disruption as landlords look to act before key changes take effect. This could include attempts to reclaim properties before the Section 21 ban, or the need to carry out major works to meet energy efficiency or safety requirements."
“For managing agents and landlords alike, this means greater urgency, higher workloads and the need for trusted, round-the-clock support. The days of reactive maintenance being a purely urban or London-centric issue are gone, this is now a nationwide challenge.”
