The firm has also recently moved into its new 14,200 sq. ft. offices in Jackson House, to accommodate for this growth, which will include recruiting 10 apprentices, as well as trained debt resolution specialists.
Mark Broadstock, managing director of Smooth Group, and member of the debt resolution forum, commented that this is an important step for Smooth as it has already made a number of senior level appointments over the last six months, with this further expansion part of its 2012 growth strategy.
He said:
“Despite the region’s high unemployment figures, that reached 9.3 per cent this month, and therefore a larger pool of potential employees, it has been a challenge to find the right quality applicants locally, to fill our currentstaffing requirements.
“However, with the rapid rate of growth the company has experienced recently, we are in need of expanding our workforce to ensure that our high level of customer service is maintained, as well as allow for further increases in demand. We have therefore joined up with The National Apprenticeship Scheme which we hope will provide us with enthusiastic and top-quality candidates, as well as establish our own in-house teaching facility, Smooth Academy, to ensure that all new starters, as well as existing staff, have access to continuous training in customer services, debt resolution and regulation, and progress their career in this industry.
“This is a substantial stride forward for Smooth Financial and demonstrates not only our commitment to the company as we continue to deliver first-class service to all our clients, but to the region as well as we look to significantly invest in the local community.”
