The Property Ombudsman has welcomed the Renters' Rights Act as once-in-a-generation legislation, while warning that small landlords will need meaningful support to adapt to its...

Analysis of the latest TPO expulsions reveals £16,200 of landlord and tenant money left without a recovery route, exposing critical gaps in client money protection across the...

The Property Ombudsman carried out more than 2,000 compliance audits last year.

Lesley Horton previously held senior roles at the SRA and sits on the Independent Decision-making Body Board.

Nine firms have been expelled by The Property Ombudsman in 2025 so far

Contacts to The Property Ombudsman increased by 27% in 2024.

Three letting agents and a Residential Leasehold Management company have been expelled from The Property Ombudsman for failing to pay compensation to consumers.

The Property Ombudsman received 6,649 enquiries related to leasehold and investigated 1,313 cases in 2024

Rebecca Marsh has announced she will be retiring as Ombudsman and CEO at the end of January after almost five years in the role.

In addition to accepting more than 5,000 complaints about businesses, The Property Ombudsman conducts more than 2,000 compliance checks annually to ensure businesses have safeguards in...