"Armed with the new communications log along with our existing audit log and suite of reports, agencies will be able to clearly demonstrate to a tenant when they were asked to pay the rent, when they opened the e-mail, how much they needed to pay, when payment reminders were sent, and how much rent was paid"
- Neil Cobbold - PayProp UK
Client accounting and automated rental payment solution, PayProp, says that its latest feature will make it easier to gather evidence for arrears cases in light of changes in the Renters (Reform) Bill that will remove Section 21 evictions and, in the absence of clear proof, require such cases to be heard in courts.
The feature records every e-mail sent from the PayProp platform, including automated tenant invoices, direct debit confirmations, payment receipts, arrears reminders and tenant statements. The log shows a copy of the e-mail, whether it could be delivered to the recipient’s inbox, whether it was opened, when, and how many times.
Bank integration benefits
Thanks to PayProp's bank integration, the financial information held on the platform always reflects the money held in the agency-client account, which means the figures in client e-mails are always correct at the time of sending.
As a result, the information in the new communications log, combined with information held in PayProp’s existing audit log, gives letting agencies a complete picture of a tenant’s indebtedness and response to rental invoices and arrears reminders. This data can then be used as evidence if a court case is necessary to recover unpaid rent.
The communications log is the latest in a long line of ongoing enhancements to PayProp’s award-winning platform and comes at no additional cost to PayProp-powered agencies.
Ready for rental reform
Neil Cobbold, Managing Director of PayProp UK, said: “We know agents and landlords are worried about the impact of eviction changes in the Renters (Reform) Bill, as it will almost certainly lead to more agents supporting landlords in court cases.
"That’s part of the reason why our development team has been so focused on getting this feature ready in advance of the legislation becoming law.
“Armed with the new communications log along with our existing audit log and suite of reports, agencies will be able to clearly demonstrate to a tenant when they were asked to pay the rent, when they opened the e-mail, how much they needed to pay, when payment reminders were sent, and how much rent was paid.
"The hope is that, with this weight of evidence, PayProp-powered agencies can help their landlords avoid going to court for arrears evictions.
Reassurance for landlords
“The fact that agencies now have the ability to track all of this in real-time should also reassure landlords that their investment is safe when Section 21 is removed – provided their property is fully managed by agencies using PayProp.”
