"The LettsPay and Move Lettings partnership shifts the model from one based on trust in individuals to one built on process integrity, regulatory compliance, and automation"
- Matt Gibbard - LettsPay
Client accounting platform LettsPay has announced a multi-year partnership with lettings and property management specialist Move Lettings. The collaboration will allow agents to access the full capabilities of the LettsPay platform on a white-labelled basis through Move Lettings’ services.
Move Lettings provides outsourced pre-tenancy and property management support, enabling letting agents to offer a complete range of services without the expense or operational challenges of setting up and staffing a property management team. These include compliance and service delivery responsibilities. With the LettsPay partnership, which will process over £1.5 billion in rental payments in 2025, these benefits now extend to all aspects of client accounting.
Agents can select the services that best suit their business, whether that is the full suite – pre-tenancy, property management, and client accounting – or specific elements. For example, some agents may choose to outsource only their client accounting.
The solution offers agents considering selling their business due to increasing regulatory or resource pressures an alternative that enables them to continue operating while retaining a recurring income stream and saleable asset. For new or expanding agents, it provides a way to avoid the high costs of additional staffing, IT, and premises.
Matt Gibbard, commercial director at LettsPay, said, “The LettsPay and Move Lettings partnership shifts the model from one based on trust in individuals to one built on process integrity, regulatory compliance, and automation. This significantly reduces counterparty risk and provides institutional-grade security for all parties involved. Unlike other outsourced models there is a major key difference in this partnership. With others, client money was pooled into one pot controlled by a single company, creating the opportunity for funds to be misused.
“With Move Lettings white label, the agent has their own ring-fenced FCA regulated client account in their business name which they can take full control of at any point.
“LettsPay are facilitating Move Lettings with the client accounting system to allow them to offer a secure, sophisticated and compliant proposition.
“Payments are automated, and every transaction is visible in real time. This means no individual can interfere or divert funds, as the system itself enforces compliance and security rather than relying on trust in people. A unique advantage of LettsPay is its ability to create individual accounts for every landlord or property. This ensures funds are always routed to the correct place automatically under the watchful eye of both Move Lettings and the agents themselves, both of whom have read-only access. Every payment leaves behind a transparent and traceable log of its journey, providing agents, landlords, and tenants with complete clarity and peace of mind.”
