Tenant complaints and maintenance challenges for property managers are on the rise, with leaks, alarms, and access problems remaining the most common issues, according to the latest insight from Adiuvo, which also highlighted that communal boiler breakdowns are driving much of the increase, with reports nearly doubling over the past year.
Common tenant problems
Internal data shows the regions with the highest number of tenant reports are London, the South East, and the North West, with London alone accounting for 34.6% of all national reports.
Across the UK, leaks remain the top tenant complaint, representing 17.6% of all annual issues. Alarm system problems are second at 10%, followed by access issues (7.2%), lift failures (6.3%), communal door faults (5.7%), electrical system problems (5.6%), and drains (4.6%).
Fastest-growing issues
While leaks, alarms, and access issues dominate, some problems are increasing more quickly. Communal boiler breakdowns rose by 95.9% over the past year, messaging-related issues grew 42.1%, and mains water supply problems increased by 22.4%.
Colin Stokes, founder and managing director of Adiuvo, said, “With the rise of convenience-first services, from on-demand television to online banking, tenants now expect the same level of speed and reliability when it comes to their homes,” he said. “Issues such as leaks or alarms can be just as disruptive at 3 am as they are at 3 pm, and that’s why having trusted 24/7 support in place is essential.
“The scale of problems being reported is growing year on year, and each case requires investigation, coordination, and resolution. Our own workload reflects this increase, with more than 60,000 issues handled annually.
“Quick, professional responses are not only about fixing the immediate issue but also about protecting the reputation of property managers and maintaining tenant trust. Our data shows exactly what managers are up against, and with our round-the-clock service, we know first-hand how vital reliable support has become.”
