"AI isn’t going to replace human contact, and I don’t think landlords or tenants want that. But it can absolutely improve the quality and speed of communication, decision-making and compliance management"
- Kim Lidbury - LRG
PR: How are digital platforms helping landlords streamline their property management in today’s regulatory and cost-conscious environment?
KL: From an agency perspective, digital platforms are helping landlords streamline property management by consolidating everything in one place. With the volume of regulations landlords now face, having a single system that clearly shows compliance status, key documentation, and upcoming expiry dates is incredibly important.
For managed landlords in particular, agent-led online portals are making a real difference. These allow landlords to access their portfolio 24/7 to view incoming and outgoing rent, arrears positions, maintenance updates and works orders in progress. This level of visibility helps landlords better understand costs across their portfolio while also providing reassurance that compliance obligations are actively managed on their behalf.
Ultimately, these platforms support more informed decision-making and reduce uncertainty, which is especially important in a cost-conscious environment.
PR: What are the most in-demand features landlords are using right now — and how are these tools evolving to meet changing needs?
KL: The most in-demand feature we’re seeing is the continued uptake of online landlord portals, where all documentation, financial statements and property updates are stored in one place. For landlords, this isn’t just about convenience; it’s about confidence.
Having instant access to statements, compliance documents and maintenance updates removes the need to chase and provides reassurance that their investment is being managed properly. It also supports transparency, which is increasingly important as costs rise and margins tighten.
These tools have evolved significantly over time. What were once basic reporting systems are now dynamic platforms offering real-time updates, clearer financial breakdowns and better communication between agent, landlord and tenant.
This evolution reflects changing landlord expectations: they want clarity, speed, and accountability without having to be involved in the day-to-day management themselves.
PR: How are platforms supporting compliance, especially with changes to legislation like EPC rules, rent reform, or licensing schemes?
KL: Compliance is one of the biggest challenges landlords face, and platforms are playing a critical role in supporting this. Systems that track certification expiry dates, licensing requirements and legislative changes help ensure nothing is missed and reduce the risk of non-compliance.
From an agency perspective, having these reminders and records centrally stored allows us to be proactive rather than reactive. This is particularly important with evolving EPC requirements, rent reform and varying local authority licensing schemes, where expectations can change quickly.
By embedding compliance into everyday management systems, landlords gain reassurance that their properties are being managed in line with current legislation without having to monitor every change personally.
PR: In what ways can letting platforms help landlords improve tenant relationships and reduce void periods?
KL: Maintenance is one of the most emotive areas of the landlord–tenant relationship, and it is here that technology can have a real impact. Platforms that allow tenants to log repairs easily, receive updates, and understand expected timeframes help manage expectations and reduce frustration.
Clear communication around what is happening, when works will be completed, and who is responsible makes a significant difference to tenant satisfaction. From an agency perspective, this visibility also allows us to manage repairs more efficiently and prioritise issues appropriately.
Well-maintained properties naturally reduce void periods. If a tenant does leave, a property that has been consistently maintained will present better and be quicker to re-let. More importantly, strong tenant relationships often lead to longer tenancies, earlier notice periods and fewer unexpected voids.
PR: What’s your outlook on the future role of proptech in the landlord space, and where do you see the biggest opportunities for growth or improvement?
KL: In my opinion, property has historically been slightly behind in proptech adoption, but that’s changing quickly. Some excellent products are entering the space, and the introduction of AI in particular is opening up new opportunities.
AI isn’t going to replace human contact, and I don’t think landlords or tenants want that. But it can absolutely improve the quality and speed of communication, decision-making and compliance management. Used properly, it allows agents to spend more time adding value through advice and relationship management.
That said, cost remains an important consideration. Any technology needs to be efficient and affordable, without placing unnecessary pressure on landlords.
Looking ahead in 2026 and beyond, the biggest growth opportunities will lie in speed, compliance, and communication. Platforms that help agents respond faster, stay ahead of legislation and communicate more clearly with landlords and tenants will be the ones that make the biggest difference.
