"From the moment the case came in, we knew timing would be key"
- Annie Crust - Hampshire Trust Bank
Hampshire Trust Bank (HTB) has announced that it has completed a £1.1m residential investment facility for an experienced borrower in the Midlands, introduced by ACDS Consultants.
The deal, refinancing an office-to-apartment conversion completed under permitted development rights, moved from offer to completion in just four hours.
The refinance was highly time sensitive, with the client needing to repay an existing bridging facility and avoid additional fees. HTB worked closely with broker Steve Long, commercial director at ACDS Consultants, and solicitors Arch Law, aligning underwriting and legal processes in advance to allow immediate completion once the offer was issued. Early instruction of solicitors and indemnified searches ensured all documentation was ready to execute as soon as approval was given.
Annie Crust, regional account manager at HTB (pictured), led the transaction alongside underwriter Jack Steed, with completion support from Melanie Franks and legal partners Arch Law.
“From the moment the case came in, we knew timing would be key,” said Annie. “By preparing the legals early, staying in constant contact with the broker and underwriting team, and having everything lined up in advance, we were able to issue the offer and complete within four hours. It made a huge difference for the broker and client, saving them additional costs and freeing capital for their next purchase. It was a real demonstration of teamwork, planning and trust across everyone involved.”
Steve Long added: “To complete on the same day the offer was issued was just incredible. The preparation leading up to that point was professional beyond normal levels. HTB showed a real common purpose and desire to get this done. Huge thanks to Annie, Jack, Melanie and the team at Arch, it was a pleasure to see this deal over the line.”
Andrea Glasgow, sales director, specialist mortgages & bridging finance at HTB, also commented: “This was an outstanding team effort from start to finish. Everyone was focused on one outcome, helping the broker and client meet a critical deadline, and the coordination between Annie, Jack, Melanie and Arch Law made that possible. The facility enabled the borrower to meet their repayment deadline, avoid further fees and release capital for onward purchases, supporting continued portfolio growth.”
