The Buying Agents believes that high street estate agencies can no longer afford to charge high fees and deliver poor customer service. The firm has also claimed that more than 90% of its clients would decide who they sold with based on the service they received when they were buying.
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Consequently, Henry Sherwood, Managing Director of The Buying Agents has predicted that high street agencies failing to apply standards of good practice will be forced out of business over the next five years as the property market continues to evolve increasingly in favour of the digital medium.
Sherwood says:
"We are seeing an emerging trend in the growing number of sellers who opt for an online agent as a result of their own buying experience with high street agents.. Many feel they could do better themselves at a fraction of the cost by only paying for the services they actually require. As a result, agencies not meeting client expectations when they are looking to buy will quickly become a dying breed over the next five years.
"Encouragingly, the emergence of so many online agents has inadvertently acted as a kind of filter for ensuring that only quality agencies survive on the high street which is great news for us and for the clients we look after."
