Tenants cause a third of landlords stress

Tenants cause a third of landlords stress

A new report from property management specialists, London Shared, has uncovered the truth about the demands placed on landlords by their tenants and the struggles they face.

According to the survey, a third of landlords polled discovered the full-time nature of the role more stressful than they initially thought it would be.
The research, which polled 500 British landlords, found that the job of a landlord in today’s Britain is far from easy, with almost eight in 10 (76%) landlords stating their tenants do not understand their own responsibilities as renters, and cause one in 10 (10%) landlords to develop anxiety issue due to their tenants' behaviour.
For many landlords, the demands of their tenants means they are on-call for 24 hours of the day, with over a third (34%) of landlords receiving calls in the middle of the night from renters, with minor issues for call outs ranging from unblocking drains (23%), lost keys (19%) and changing a light bulb (13%).

Top five minor issues landlords are called out for

1. Unblocking the drain (23%)
2. Lost keys (19%)
3. Turning on the heating (14%)
4. Changing the light bulb (13%) // Changing a fuse (13%)
5. Mowing the lawn (7%)

The role of today’s landlord can not only be time-consuming but it’s also complicated. Indeed, when looking at the demands placed on landlords, tenants’ stresses and requests are only part of the picture. The ever changing property market and complex regulations mean that 43% of landlords are unclear on what their current responsibilities are when it comes to repairing their property.

And, despite a surge in recent years in the number of landlords turning their properties into HMOs[1], only a quarter (24%) of landlords are clear on their legal responsibilities for adequate HMO licensing, and their need to apply for an HMO license (18%).

The survey further revealed that landlords are spending an average of 11 hours a month managing their property, and 83% spending of up to £5000 per year on property repairs for their rental home.

The research suggests that a major source of landlords’ stress is likely due to the fact that 40% are receiving their rental payments late. Of those receiving late payments, almost a fifth (18%) have ended up defaulting on their own bills.

Additionally, when looking at those that have received late or missed payments from tenants, a further one in 10 (11%) are unable to pay off their existing debt, and 6% have even had to take their children out of school (6%) as a result. An additional one in five (22%) have also undergone a costly court process to obtain the money owed to them by tenants.

The survey findings highlighted that many landlords are dependent on their rental income to pay off their mortgage (50%), children’s school fees (13%), and renovate their rental property (23%).

Indeed the research reveals that some tenants are causing such severe problems for landlords that a quarter (24%) have had to serve a notice to their tenants. Of those who have had to serve notice to troublesome tenants, the main reasons cited were rent arrears (69%), damages to the property (44%) and inappropriate behaviour (24%). Further reasons include subletting without consent (18%) and using the property for illegal purposes (11%).

Yet despite it being illegal to live in the property once the eviction warrant is served, 44% of tenants who had been served the warrant refused to leave, with the process of eviction taking between 6-8 weeks (25%) causing a huge amount of financial pressure on landlords. As a result of the pressure, 13% of landlords wish their property was managed by someone else.

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daniel black
daniel black 25 Oct 2016

I've been keeping a close eye on what the effect of Brexit has been on the rental market and it's a very mixed bag. Whilst the majority of the news focuses on London's market. I think this time next year...

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Northerner 20 Oct 2016

Any views from outside the M25? No wonder politicians can't get the housing big picture when everyone seems to think that London is the yard stick, when it absolutely is not.

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Sean Lees
Sean Lees 13 Oct 2016

I think that the pest control really depends on the situation. If the tenant moved in and found an infestation that needs pest treatment service, I think it's more reasonable that the landlord should pay...

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Kevin 13 Oct 2016

Please Sian Berry Dan Wilson Craw LANDLORDS DO NOT WANT TO RAISE RENTS They are being forced to because of Section 24! An unfair, punitive tax hike that will be a disaster Green Party, Generstion...

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Fletcher88 11 Oct 2016

Absolutely agree! Moreover property prices edged up with 0.7% this month as the market recovered from the initial Brexit hit

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Gary Das
Gary Das 06 Oct 2016

A lot of lenders (especially the high-street banks and lenders people approach first) could do more to accommodate for the self-employed. It can really be a struggle, as I found out myself last year when...

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richardrawlings 04 Oct 2016

Not sure I understand this! If Basildon and Hemel rose 68% and 52% respectively, why do they not appear in the top ten list, which appears only to feature those in the minus 20's!! Is it me?

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luxus 27 Sep 2016

It can be stressful. More clarity is needed on the process, from a customer perspective and consideration should be given to using the Scandinavian model where the sales process is much quicker.

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Melissa_Green 26 Sep 2016

Green belts are normally designated around capitals and other major cities and conurbations and their aim is to prevent urban sprawl by keeping land permanently open. The essential characteristics of green...

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Jimmy_McCoy 16 Sep 2016

I think that the main reason to buy garden purchases in last minute is because people always search for the best deal. In summer months there are abundance of seasonal goods and it means more low cost

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Jimmy_McCoy 16 Sep 2016

Buying a home often is more expensive than you expect. There are lots of hidden costs such as: stamp duty, surveys and valuations, mortgages etc. that can add more than 10% to the total bill

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Homebuyerconveyancing 15 Sep 2016

We are seeing a massive influx of Homebuyers using online Estate Agents. The winners are the online portals that still aim to manage the customer journey to homeownership. They provide a valuation service,...

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