Scottish Government to attend three regional roadshows hosted by TPO and ALRA

Scottish Government to attend three regional roadshows hosted by TPO and ALRA

Letting agents in Scotland will soon be required by law to comply with a mandatory Letting Agent Code of Practice and to join a Register of Letting Agents.

The Property Ombudsman (TPO) scheme, alongside with the Association of Residential Letting Agents (ARLA), has confirmed it plans to co-host a series of free events in Aberdeen, Glasgow and Edinburgh on 5th, 6th and 7th of December, to help letting agents understand the impact of these changes, which come into force in January 2018.

Each of the roadshows will commence with a networking lunch, followed by a series of talks and interactive sessions on a variety of topics.  These will include a briefing from Scottish Government on the new legislation and registration arrangements, an update from the Property Ombudsman, Katrine Sporle, on ‘Dispute resolution and raising standards’, and an overview of ‘Excellence in Complaint Handling’ from ARLA.

There will also be an interactive case studies session led by Deputy Ombudsman, Jane Erskine, where real-life examples of consumer complaints will be presented to delegates who will then have an opportunity to decide how they would have handled the complaint. The workshops have been designed to help agents improve their customer service and reduce the likelihood of a dispute arising.

Delegates will also receive a complaint handling toolkit to help agents manage and resolve complaints effectively.

Katrine Sporle, Property Ombudsman, says “Letting agents in Scotland will soon be required by law to comply with a Letting Agent Code of Practice and to join a Register of Letting Agents to ensure they meet minimum training requirements and are suitable to do the job.  This means that excellence in complaints handing is more important than ever before, which is why we have designed these roadshows with a strong focus on learning and development.”

Each of the events will commence at 12 noon with a networking lunch and finish at 3.30pm in the following locations:-

• Aberdeen: Tuesday 5th December: Park Inn by Radisson, 1 Justice Mill Lane, Aberdeen
• Glasgow: Wednesday 6th December: Jurys Inn Glasgow, 80 Jamaica Street, Glasgow Edinburgh: Thursday 7th December 2017: Edinburgh Marriott Hotel, 111 Glasgow Road, Edinburgh

Join our mailing list:

Leave a comment

Latest Comments

Scott Garnet
Scott Garnet 06 Nov 2017

If you have a patio or a porch it is important to make sure that any connecting doors are secured. Good advice for sliding glass doors is replacing the panels with storm resistant glass and getting heavier...

view article
richardrawlings 01 Nov 2017

What has not been mentioned here is the effect of not only higher interest payments, but also that these payments are less likely to be offsettable as a business cost due to the scaling back of mortgage...

view article
Kelvin Lloyd
Kelvin Lloyd 09 Oct 2017

IT is up, to the Planners. If they will only give permission for bungalows on certain (suitable) sites, they will be built.

view article
maggie swift
maggie swift 09 Oct 2017

It's just the beginning of the shocking rise.

view article
maggie swift
maggie swift 09 Oct 2017

I have recently read that the bungalows can provide social housing for elderly residents in London.

view article
zoe glover
zoe glover 05 Oct 2017

Update! Worst company I have ever dealt with. Undervalued a Cambridge property by over 100k, wont take on any evidence of valuation including a RICS valuation done 3 years ago for the very same value...

view article
Paul Edwards
Paul Edwards 27 Sep 2017

Its nonsense articles such as this that make it harder to get clients to realise just how difficult the market is out there. When you see Rightmove and there are more 'price reduced' then 'new' most days...

view article
Tom Allen
Tom Allen 20 Sep 2017

Absolutely agree with you!

view article
RyanGeo 18 Sep 2017

A sharp correction would be a less dramatic expression to use. That is already underway in certain sectors in Reading where I practice as Chartered Surveyor

view article
sean benton
sean benton 01 Sep 2017

Identity theft is a thread for any profession. So,people should stay alarmed. I once take help from a letting agent and came to know that letting agents are taking every precaution to prevent fraudulent...

view article
Mark N.
Mark N. 30 Aug 2017

We have seen a surge in instructions over August and that should continue into September too.

view article
Chris 30 Aug 2017

Unfortunately, all the legislation bears its force on Landlords and ignores, naively, the effect of Rogue Tenants on the ability of landlords to keep houses in repair and offer properties for rent at reasonable...

view article

Related stories

More articles from Landlords