"The provision of a comprehensive repairs handling process is essential to every lettings and management service"
Digital contracts, tenants’ details, online statements, pending work orders and downloadable documents such as inventories, EPCs, deposit certificates and more can be accessed via the online portal. This new tool emphasises Badger Holdings’ dedication to excellent customer care by supporting landlords to simply fulfil compliance and tax obligations.
As well as helping landlords keep track of their tenancy, Badger Holdings has signed up with market-leading online repair reporting system Fixflo, to allow tenants to report repairs and maintenance requirements more easily. The system has proven to revolutionise repairs reporting for the residential lettings industry, helping agents provide a more streamlined service.
The online picture-based tool guides tenants through a series of pictures to identify a problem without any need for technical knowledge. It highlights repairs that are the tenant’s responsibility under their tenancy agreement but, where a genuine repair by an expert contractor is required, enables them to report the problem to their landlord or property manager.
Caroline Kavanagh, Director of Operations of Badger Holdings says “The provision of a comprehensive repairs handling process is essential to every lettings and management service. Adopting new methods which capitalise on the ways in which people are choosing to manage more and more aspects of their daily life is key to the future quality of our service. It will help ensure we are not only accessible to our customers but also efficient and responsive. This is just the start of a series of planned enhancements to our service and we will continue to improve and update the portal with new documents and features”.
