TSB has announced today that it is to bring together its intermediary and direct mortgage distribution teams following the growth of both divisions over the last year.
TSB says that merging the divisions under one roof will encourage the sharing of best practice by ensuring customers are given the same service whether they choose TSB through a direct route or via an intermediary.
Roland McCormack, who has been appointed Mortgage Distribution Director, will lead the newly formed distribution channel.
He has appointed TSB Partners, Andy Sykes and Beverley Bradford, as Head of National Accounts and Head of Intermediary Performance respectively to continue driving TSB Intermediary.
Roland McCormack said: “Andy and Beverley have done a fantastic job over the last few years working exceptionally hard to support the launch and growth of TSB Intermediary. I am proud to say we have such great Partners in our business which is why we are able to look to our people first when opportunities arise.
Our aim has always been is to ensure we align our intermediary position with our direct mortgage offering as we want to ensure that our customers are getting the best service regardless of which avenue they take to join TSB. Merging our distribution divisions and encouraging the sharing of knowledge and best practice can only be a good thing for customers and will stand the TSB mortgage business in great stead for the years ahead.”