Will it be a busy Christmas for estate agents?

Will it be a busy Christmas for estate agents?
The message is that agents need to be prepared for every eventuality

While many of us are looking forward to a well-earned rest over the festive break, it seems Christmas is becoming the season that never sleeps for estate and letting agents.

According to the latest data from Moneypenny, last Christmas saw significant spikes in enquiries to its property receptionists who answer calls for over 1,250 agents in the UK.

In particular, the busiest day of the month for property receptionists at Moneypenny was Tuesday, December 29 – the first working day following the Bank Holidays – which saw 63% more calls than the average Tuesday in December.

This was followed by Wednesday, December 30 which experienced a 34% increase in calls when compared to the average Wednesday that month. Calls to property receptionists, however, remained steady right up until Christmas Eve with little drop off from the company’s average daily call volumes for December.


Samantha Jones, Moneypenny’s Commercial Manager for Property, commented: “This is a pattern we are now seeing on an annual basis. Last year was further fuelled by major advertising campaigns from Rightmove and Zoopla, not to mention the horrendous weather much of the country saw.”

Enquiries to property receptionists working on behalf of agents in Yorkshire and the Humber, for instance – one of the areas worst affected by the adverse weather – rose by 72% on Tuesday, December 29 in comparison to Thursday, December 24. Lettings, unsurprisingly, accounted for the bulk of these calls with a 200% increase on Tuesday, December, 29.

Samantha continued: “The message is that agents need to be prepared for every eventuality. Calls can spike for a variety of reasons over Christmas and many firms struggle to cope as they are already operating with reduced staff levels due to holidays or employee absences. If this happens, agents may need additional support to ensure they are offering the same, high standard of service they would typically provide and capturing every opportunity.”

The study by Moneypenny also looked at calls on Monday, January 4 this year. The day, sometimes dubbed ‘Divorce Day’, saw a 54% rise in calls regarding lettings in comparison to the average three Mondays in December. This was echoed by the company’s team of legal receptionists who saw a 106% rise in family law calls on the same date.

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Latest Comments

SecomTech
SecomTech 22 Jun 2017

AT Last...This was discussed years ago and there was a move towards landlords registering their bad tenants on a database..(can't remember where) It seems a logical step though our leaders will probably...

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Bertrand
Bertrand 02 Jun 2017

How about the Welsh Govt introducing a scheme to protect landlords against "rogue" tenants who are then taken to court for criminal damage to the properties they trash. Pretty unlikely I suspect and politically...

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AmberMorris
AmberMorris 25 May 2017

"Please don't pick a novelty tune-playing doorbell. They're not 'fun'. They're stupid." Laughed a lot to this. It's actually true, though.

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Oliver Conway
Oliver Conway 18 May 2017

Making a neat inventory is a good idea, but if the seller is not willing to provide it, can the buyer demand it?

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Bertrand
Bertrand 17 May 2017

First step to nationalisation of the private rented sector IMHO. Nanny state poking their noses into things yet again. I object, as a decent landlord, sometimes having to deal with some pretty awful tenants,...

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Izzy
Izzy 16 May 2017

This is such a great a post. I love the detail you've gone into. It's a very useful article for helping those who are looking at deciding which sector they would like to go into! When I first started investing...

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paul burnham
paul burnham 30 Apr 2017

Jeremy Corbyn's pledge that a Labour government would build 500,000 new council houses must electrify the general election campaign. Reliance on markets and the profit motive has brought huge housing-related...

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CommercialTrust
CommercialTrust 28 Apr 2017

Sadiq Khan?s announcement of an online database of landlords and letting agents who have been convicted of housing offences, appears on face value to be a variation of the already implemented Database

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warren
warren 26 Apr 2017

You're very welcome Mary! Glad you enjoyed them :)

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Mary Ward
Mary Ward 26 Apr 2017

Thank you for the wonderful ideas. First impressions can make or break a deal. It's sadly that many homeowners drop the kerb to create an off-street parking space.

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Tony Gimple
Tony Gimple 14 Apr 2017

I'm not at all surprised that so many landlords are still confused about what the tax changes really mean and how it will affect them. In particular, the blind rush to incorporation is leaving landlords...

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MH
MH 13 Apr 2017

You are right that the bank holidays are going to be spoiled in looking for the properties. But people who want to sell their property and looking for the better relocation, they can get benefits of this...

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