Which day is busiest for estate agents?

Which day is busiest for estate agents?

According to new research from telephone answering and outsourced switchboard specialist, Moneypenny, property receptionists answered the highest volume of calls between 10am-11am on Tuesday – suggesting that agents are most under-resourced at this time.

This was followed by 9am-10am on Tuesday and 9am-10am on Monday. At weekends, calls peaked at 11am-12 noon on a Saturday.

Samantha Jones, Commercial Manager for Property at Moneypenny, said:  “We analysed thousands of calls to our property receptionists over a 12 month period. From this we saw a number of trends emerge with the results identifying the times of the week that our team answer the most calls on behalf of estate and letting agents.

This could be for any number of reasons. We know, for example, that many of our clients choose midweek mornings to divert their calls to us whilst following up weekend appointments, completing valuations and tenant inspections or prospecting. Perhaps Tuesday is the most effective day? Whatever the reason, the findings indicate that agents are most likely to be under-resourced at these times.”


Samantha added: “We constantly monitor our call volumes to assess and identify trends so agents can ensure they have the correct staff resource in place. Not only is this important for their productivity and the long-term well-being of staff, but it’s also crucial from a customer service perspective. When calls go unanswered, are directed to voicemail or a promised call back doesn’t materialise because staff are too busy, it’s hugely frustrating for buyers, sellers, landlords and tenants.

Over time these missed calls can add up to a lot of lost revenue too. Virtually all communication – whether by email, text or phone call – these days comes with high expectations of an immediate response. Of course, this isn’t always easy, but by better understanding a client’s needs and behaviour agents can take steps to provide the great customer service they are striving to achieve.”

Other key findings from the research highlighted that August has been the busiest month of the past year. Overall Friday was found to be the busiest day of the week for property receptionists at Moneypenny, with 10am-11am on average the busiest time.

In contrast, the quietest time was 2pm-3pm on Thursday.

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Latest Comments

Kelvin Lloyd
Kelvin Lloyd 09 Oct 2017

IT is up, to the Planners. If they will only give permission for bungalows on certain (suitable) sites, they will be built.

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maggie swift
maggie swift 09 Oct 2017

It's just the beginning of the shocking rise.

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maggie swift
maggie swift 09 Oct 2017

I have recently read that the bungalows can provide social housing for elderly residents in London.

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zoe glover
zoe glover 05 Oct 2017

Update! Worst company I have ever dealt with. Undervalued a Cambridge property by over 100k, wont take on any evidence of valuation including a RICS valuation done 3 years ago for the very same value...

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Paul Edwards
Paul Edwards 27 Sep 2017

Its nonsense articles such as this that make it harder to get clients to realise just how difficult the market is out there. When you see Rightmove and there are more 'price reduced' then 'new' most days...

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Tom Allen
Tom Allen 20 Sep 2017

Absolutely agree with you!

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RyanGeo
RyanGeo 18 Sep 2017

A sharp correction would be a less dramatic expression to use. That is already underway in certain sectors in Reading where I practice as Chartered Surveyor

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sean benton
sean benton 01 Sep 2017

Identity theft is a thread for any profession. So,people should stay alarmed. I once take help from a letting agent and came to know that letting agents are taking every precaution to prevent fraudulent...

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Mark N.
Mark N. 30 Aug 2017

We have seen a surge in instructions over August and that should continue into September too.

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Chris
Chris 30 Aug 2017

Unfortunately, all the legislation bears its force on Landlords and ignores, naively, the effect of Rogue Tenants on the ability of landlords to keep houses in repair and offer properties for rent at reasonable...

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Christian Donovan
Christian Donovan 18 Aug 2017

The write-down on house values, combined with the fall in the GBP saddled the fund?s property portfolio with a 1.4% loss in the second quarter. The shocking amount of $240 million.

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Samantha Goodman
Samantha Goodman 11 Aug 2017

Interesting point of view.

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