"Over 95% of UK sales agents and 85% of UK letting agents have voluntarily agreed to follow TPO’s approved Sales and Lettings Codes"
Consumers are being urged to check if their trader is on the Consumer Code Approval Scheme’s (CCAS) Approved Code Directory to ensure they only deal with firms following an accredited Code of Practice.
The CCAS has now approved 24 Codes that collectively protect over £51bn in consumer spending. The Approved Code Directory has over 43,000 approved code members, which are responsible for more than 27 million transactions.
The week-long campaign was launched by Baroness Crawley who praised CCAS for approving Codes that raise customer standards and consumer trust by offering enhanced levels of protection that go above and beyond legal requirements.
TPO is the only property organisation to have its own Codes approved by CCAS, having received its first CCAS accreditation in 2005. TPO joins a range of organisations in healthcare, retail, manufacturing, automotive, legal, energy, construction and financial services that have all pledged their continued commitment to raise industry standards by operating CCAS-approved Codes.
Gerry Fitzjohn, TPO’s Board Chairman, said: “TPO has been supportive of the Consumer Codes Approval Scheme since it was first launched by Office of Fair Trading many years ago. This is because the codes approved by the CCAS not only set out the minimum legal requirements, but place additional obligations on businesses to provide a higher standard of service to consumers. Businesses that sign up to these codes can proudly display their CTSI CCAS logo, demonstrating their commitment to expert service and underlining the enhanced consumer protection available to their clients.”
Gerry added: “Over 95% of UK sales agents and 85% of UK letting agents have voluntarily agreed to follow TPO’s approved Sales and Lettings Codes. All of these agents are listed on CTSI’s Approved Code Directory as well as the TPO website, and the sheer number demonstrates the value placed in TPO’s approved codes by the property sector. This can only be a good thing for consumers and the industry alike and I would encourage all approved businesses to explain these important benefits to their clients.”
