By logging in to the existing Fixflo system, letting agents will be able to instruct one of AXA Partner’s fully-qualified emergency contractors whenever they need one, thus ensuring peace of mind at times when it may seem in short supply. Because the feature is designed to be used in those unpredictable occasions when none of the contractors that are regularly used by agents are available (whether it’s because of capacity issues, holidays or illness), it can be a lifesaver in terms of maintaining the smooth running of the agency.
Rajeev Nayyar, Fixflo’s Managing Director, said: “Our customers recognise the value in an on-demand emergency provider who can complete repairs 24/7 and to tight SLAs. Agencies use many contractors to meet their requirements, but there are always going to be occasions when their existing suppliers cannot help, so Fixflo has partnered with AXA Partners to provide a high-quality 24-hour service.”
Kelly Ward, Sales & Innovation Director at AXA Partners, said: “As a market-leading B2B Home Emergency provider, our strategy is to embrace innovation, work with tech partners, and continually explore new ways of making the lives of our customers easier. Our partnership with Fixflo is one example of how we can utilise our experienced contractor network, aside of our standard insurance service, helping UK letting agents tend to their home emergencies quickly and seamlessly.”
One of the businesses acting as a pioneer for this feature and service is Let Leeds, one of Leeds’s leading independent property management agencies. Luke Gidney, the company’s Managing Director, said: “We think this is going to be a fantastic tool for both landlords and agents in terms of them being able to continue to provide a high-quality, assured service, especially when managing properties outside their local area. Maintaining and strengthening customer relationships is vital for agents and this, coupled with Fixflo’s other features, will help us continue to do so.”
