UKALA launches new partneship with Property Redress Scheme

UKALA launches new partneship with Property Redress Scheme

The UK Association of Letting Agents has announced today that it has switched consumer redress provider to the Property Redress Scheme (PRS).

Membership of an independent redress scheme is a key benefit of UKALA membership, giving both tenants and landlords the right to impartial independent redress if their UKALA agent fails to resolve a complaint.

The PRS, which is approved by the Department for Communities and Local Government, National Trading Standards Estate Agency Team and Chartered Trading Standards Institute, provides redress to over 6,000 property agents and professionals across the UK. New or renewed UKALA members from 3 October 2016 will already benefit from membership of PRS, with all other UKALA members switching redress providers from the 1st January 2017.

While the switch will affect all UKALA agents across the UK, it is particularly important for agents in England who must belong to a government approved property redress scheme by law.


Any existing redress cases undertaken for UKALA members by its current redress provider will continue until the matter has been resolved.

UKALA agents will continue to benefit from the existing membership package.

Richard Price, Executive Director of UKALA, said: “We’re pleased to announce that, following a formal review to secure the best service and value for our members, we’ll be working with PRS as our ongoing provider of agent redress.

We have written to all UKALA members to inform them of the change, and we’ve outlined the steps that members in England must take to continue to meet their legal obligations. In reality this means updating any information about their redress provider across print and digital media to make reference to the PRS, and displaying the PRS logo on their website and in their branches. We’ll be providing the necessary collateral, such as window stickers and logos, to make this transition as simple as possible”.

Tim Frome, Managing Director, PRS, said: “I am delighted that UKALA has decided to work with the PRS to provide government authorised consumer redress services to its members. We support UKALA in their aims to improve standards in the industry which they do by providing client money protection and guidance and education to their members.

In the event that UKALA members have escalated complaints which we are required to resolve they will benefit from our proactive approach. All decisions will be binding on the member if agreed by the consumer, but we always attempt to assist the parties to come to an early resolution because formal mediation is not always the necessary or appropriate course of action”.

Join our mailing list:

Leave a comment



Our Next Event

Complex Lending Roadshow March 2017

Complex Lending Roadshow March 2017

Bolton - 14/03/2017

Barnsley - 15/03/2017

Solihull - 16/03/2017

Watford - 17/03/2017

Register now

Latest Comments

Matthew Hollywood
Matthew Hollywood 07 Feb 2017

Matthew Hollywood - Director Mishon Mackay Land & New Homes - Brighton The shortage of New Homes is in part effected by the lack of land sales. Land sales are held back because there is a disparity between...

view article
CommercialTrust
CommercialTrust 30 Jan 2017

Hi Graham, Would be interesting to see the above figure calculated against an investment via a Lt Company /SPV structure and if the investor found themselves pushed in to the higher tax bracket. Mortgage...

view article
Tony Gimple
Tony Gimple 16 Jan 2017

HMOs do make great commercial sense, but do the area research first!

view article
OJoyce
OJoyce 30 Dec 2016

We can only hope this will bring the results we all want and strive for.

view article
Reality
Reality 21 Dec 2016

The changes to land tax were a shock to many when it was first announced by the Chancellor in 2015?s Autumn Statement. However, once the changes came into place and the full details were digested, it?s...

view article
akbar ali dayala
akbar ali dayala 20 Dec 2016

I am a landlord and director of an online letting agents at the moment we charge tenants minimal fees and landlord also meaning we can get best deals for tenants all around if the ban comes in it...

view article
milessgabriel
milessgabriel 05 Dec 2016

Useful article

view article
Spencer Fortag
Spencer Fortag 30 Nov 2016

I am glad that someone listened to me!

view article
Tony Gimple
Tony Gimple 27 Nov 2016

It's not just the lack of estate agency advice that's costing landlords money; most are getting seriously bad advice from their accountants resulting in tax bills far higher than they need to be. Likewise,...

view article
Sally Walmsley
Sally Walmsley 18 Nov 2016

The RLA stands by its sell-off statistics. While we welcome the feedback from Mr Jagota and are delighted to hear how well things are going for landlords in the north east, we would like to make it clear...

view article
Sheryl87
Sheryl87 18 Nov 2016

The high employment levels and the vibrant economy has led to ever-increasing demand for rental properties, especially from professionals relocations from other cities. This has led to more experts teaming...

view article
Sheryl87
Sheryl87 18 Nov 2016

Renting out your house can be risky business. It's good to think about residential landlords insurance. Standard cover includes buildings cover and cover for loss of rent following damage to a property...

view article

Related stories

More articles from Business