"This new portal will get the industry working together like never before, making sure that more intuitive conversations are happening between parties to progress cases, rather than simply to update on the progress"
According to the company, the new Introducer eWay portal is a free to use one-stop sales progression tool that gives customers real-time updates on their clients’ cases, lets them track their fees income and gives a level of detail that is 'unrivalled by any other conveyancing portal in the industry'. It is accessible from anywhere, at any time, from any smart device, meaning property professionals will always have the information they need, when they need it.
Doug Crawford, CEO of My Home Move, commented on the launch: “One of the challenges for the property industry is making sure that all parties in a transaction have the same information, at the same time. Confusion and delays can be caused by parties not being informed of changes and time is often taken up by chasing for updates rather than working together to progress a case. This new portal will get the industry working together like never before, making sure that more intuitive conversations are happening between parties to progress cases, rather than simply to update on the progress.
The new portal gives our partners an unrivalled level of detail on case progression, with every action taken by a party in the transaction being visible at the touch of a button. Not only will our partners have access to this information, but actions needed by any party can be initiated using the portal, as it is fully-integrated with our internal case-management system. In short, this technology is going to be transformative for the relationship between conveyancers and the rest of the industry – which can only lead to a better experience for the client.”
Simon Cumming from Goadsby Estate Agents said, “We’ve been using the new Introducer eWay portal for a short while now and it is not only very easy to use but the innovative dashboard provides information in a clear and easy to read format. The platform has a number of useful tools including the ability to monitor events in the conveyancing process as they happen. Whilst client confidentiality is preserved, the ability to monitor events as they happen online ensures we are better informed. This has enabled us to better support our clients through what can be a stressful process.”
From a senior management perspective the portal also offers a range of reporting functions by branch or company and these analytics ensure we can manage performance, which will go a long way to making sure clients are receiving the very best service from everyone involved.”
Overall, this technology improves the communication of information and in doing this it offers the potential to change the way that estate agents and conveyancers work for the better.”
